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RETURN POLICY / REFUNDS POLICY / CANCELLATION POLICY
All ebooks and electronically issued informational products have a 100% Money Back Guarantee. If you are not 100% satisfied with this info product, just return it within one year, and we will refund your money.
Clients acknowledge and agree to our returns policy which clearly states that we perform all editorial and consulting services to the best of our abilities, begin immediately upon ordering, and render the final service on their behalf in good faith.
You must submit a cancellation of editing services in writing via email or fax. Phone calls, voice/chat messages, and/or standard post/letters are not a formal cancellation.
Upon receipt by our administrators, First Editing will contact the client’s assigned editor to cancel the project and immediately discontinue editing services.
Upon successful discontinuation/cancellation of editorial services, First Editing will then communicate with the client within 24 hours and notify them of their current editing status.
Editing service charges will be calculated and retained according to the degree of services provided, if any, by the editor before receipt and successful cancellation of client’s service request.
We will deliver the results from services already performed by the editor along with the remainder of the payment for the services not fulfilled due to cancellation.
We provide no returns, service credits, or refunds for editing services ordered and completed by our editors and consultants. We deliver all partially fulfilled services upon acknowledgment of cancellation to our website’s Client Center. We also electronically transfer the completed services via email to the client’s originally submitted email address.
We are not responsible for any client inaccessibility, including but not limited to lost passwords, email submission errors, failed transmissions, and other technical difficulties.
This policy applies to all orders placed online or by phone and fully paid via credit card, eCheck, international wire transfer, or PayPal.
Please note that we do NOT accept money orders, paper checks, or any job orders delivered via standard post. (We NEVER accept or acknowledge any paper correspondence sent.) Do NOT send payment via the post.
You must electronically submit all transmissions and orders. Successfully transmitted orders will be recognized with a formal receipt by email within 24 hours of receipt.
Thank you for entrusting us with your writing project! We look forward to working with you.
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